Terms of service

These Terms of Service ("Terms") govern your access to and use of our website www.purealchemy.in (operated by ESSENSPIRE CONSUMER PRIVATE LIMITED), products, services, and platforms (collectively, the "Services"). By accessing or using our Services, you agree to comply with and be bound by these Terms.

Eligibility

You must be at least 18 years of age or the age of majority in your jurisdiction to use our Services. By using the Services, you confirm that you meet this requirement.

Account Registration and Security

To access certain Services, you may need to create an account. You agree to:

Provide accurate, current, and complete information.
Maintain the security of your account by keeping your password, OTPs (One-Time Passwords), and personal information confidential.
Notify us immediately of any unauthorized use or breach of your account.

Caution: Never share your password, OTP, or personal details (such as address, payment credentials, etc.) with anyone claiming to represent Pure Alchemy. We will never ask for your password or OTP over calls, texts, or emails.

Personal Data and Privacy

Your privacy is important to us. By using our Services, you agree to our collection, use, and disclosure of your information as outlined in our Privacy Policy, which includes but is not limited to:

Name, email, contact information, and address.
Purchase history and browsing behaviour.
Preferences for skincare products and services.

We use this data to:

Process orders and deliver products.
Improve customer experience and recommend relevant products.
Communicate offers, updates, and content you may be interested in.
Comply with legal requirements.

Your data will not be sold to third parties. It may be shared with trusted partners (e.g., payment processors, logistics providers) strictly for service delivery purposes.

Product Information and Usage

All product descriptions, pricing, and availability are subject to change without notice. While we strive for accuracy, we do not guarantee that product details are error-free.

Always read product labels and consult with a dermatologist before using any skincare product, especially if you have known skin conditions or sensitivities.

Orders, Payments, and Shipping

Orders are confirmed upon successful payment.
Payment must be made via secure gateways provided on our website.
Shipping timelines are indicative and may vary due to unforeseen circumstances.

Pure Alchemy reserves the right to cancel orders suspected of fraud or misuse.

Returns and Refunds

Our return policy is governed by fairness and customer satisfaction. Please refer to our Returns & Refunds Policy for detailed information.

Intellectual Property

All content, trademarks, logos, images, product descriptions, and other materials on our website are the intellectual property of ESSENSPIRE CONSUMER PRIVATE LIMITED or its licensors and are protected under applicable laws.

You may not use, reproduce, or distribute any content without prior written consent.

Prohibited Activities

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to any system.
Interfere with the site’s functionality or other users' experience.
Upload or transmit malicious code.

Disclaimer of Warranties

Our Services and products are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee the effectiveness of skincare products for individual users, as results may vary.

Limitation of Liability

ESSENSPIRE CONSUMER PRIVATE LIMITED shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of or inability to use our Services, including product usage.

Termination

We may suspend or terminate your access to our Services without notice for any reason, including violation of these Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Disputes will be subject to the exclusive jurisdiction of the courts of Noida, Uttar Pradesh, India.

Changes to Terms

ESSENSPIRE CONSUMER PRIVATE LIMITED reserves the right to update or modify these Terms at any time. Changes will be posted on this page with the revised date. Continued use of our Services constitutes acceptance of the revised Terms.