Help & FAQs

We’re so glad you’re beginning your skincare journey. Start simple with the essentials:

Step 1. A gentle cleanser to remove impurities
Step 2. A nourishing serum to target your key concerns
Step 3. A hydrating moisturizer to lock in moisture
Step 4. And always finish with SPF - even on cloudy days!

Once you’re comfortable with the basics, you can slowly build your routine with treatments that fit your skin goals.

Need guidance? Reach out to us at care@purealchemy.in , our team will be happy to help you create your perfect starter routine.

We’ve got you! Our product pages include ingredient breakdowns and skin type suggestions. Still unsure? Send us a DM or email, we love playing skincare matchmaker.

Yes, all our formulations are dermatologically tested, fragrance-free, and safe for sensitive skin.

Never. All Pure Alchemy products are paraben-free, fragrance-free, and formulated with clean, conscious ingredients.

Most of our products are safe, but since every pregnancy is unique, we recommend consulting your dermatologist before use.

Every skin is unique, but most users notice visible results in 4–6 weeks with consistent use.

Yes and yes. We never test on animals, and our formulas are 100% vegan. Kind to your skin and the planet.

Orders are processed within 1-2 business days, and delivery usually takes 3-7 business days, depending on your location. You’ll receive an email and SMS with your tracking details once your order ships

Yes! You can update your shipping address before your order is shipped by contacting our customer support team as soon as possible. Once the order is fulfilled, we’re unable to make changes.

Yes, we offer free shipping on orders above ₹499 across India.

Once your order is shipped, you’ll receive a confirmation email with a tracking link. Simply click the link or use the tracking page on our website to view real-time updates on your delivery status.

Currently, we ship only within India, but international shipping is on our roadmap!

Shipping delays can sometimes occur due to courier or weather issues. If your order hasn’t arrived within 10 days, please contact us at care@purealchemy.in - we’ll assist you right away.

Yes, we offer returns only for products that have physical damage or manufacturing defects. If your order arrives in poor condition, please contact us within 7 days of delivery so we can assist you.

To be eligible for an exchange or replacement, the item must be:

• Unused and unopened
• In its original packaging
• Not a final-sale or non-returnable item (like free samples or promotional products)

If your product arrives damaged or goes missing in transit, please email care@purealchemy.in within 48 hours of delivery. Include your order number and clear photos of the damaged item or packaging, and our team will arrange a prompt replacement or resolution.

Refunds are provided when a replacement is unavailable or if an order is cancelled before shipping. Once approved, refunds are processed within 5–7 business days to your original payment method.

Once approved, refunds are processed within 5–7 business days to your original payment method.

Yes, all payments on our site are 100% secure. We use encrypted checkout and PCI-compliant payment gateways to protect your information at every step.

To avoid online scams, always shop from official websites, check for HTTPS in the URL, avoid deals that seem too good to be true, and never share personal or payment info through email or unverified links.

Yes, your personal data is safe with us. We follow strict privacy policies and use secure encryption to protect your information at all times.

We accept credit/debit cards, UPI, wallets, and Cash on Delivery (COD).

Our checkout process is highly secure. All transactions are encrypted using SSL technology, and we use trusted, PCI-compliant payment gateways to ensure your information stays protected.

No, you can check out as a guest. But creating an account helps you track orders, save addresses, and access exclusive offers.

Click “Forgot Password” on the login page, and you’ll receive an email to reset it instantly.

You can send an email at care@purealchemy.in or through the Contact Us form on our website. For immediate support, you can reach out to us on phone +91-120-4570675 or whatsapp +91-8595501010.